Before ordering
- Read the catalog/advertisement thoroughly
- Review important facts about the products – Relying on pictures alone, may cause issues; check for specifics, including dimensions, weight, as well as color
- Review the history of the company
- Search for guarantees, warranties, as well as specific times as to when products are shipped as well as received.
Take Precaution
- Be cautious of companies which only provide a PO Box, instead of a street address
- Keep records – Copy the order blank as well as personal checks, as well as the name/address of the company purchased from and the order number.
- Never send cash through the mail.
Canceling an Order
- If a revised shipping date is missed, the consumer has a continuing right to cancel
- If a shipping delay is more than 30 days, the consumer must give expressed written consent to the delay.
- As a consumer paying by C.O.D. You have the right to stop payment if the received merchandise is unsatisfactory – Pay all C.O.D. Orders by check.
When Canceling an Order
- A refund must arrive within 7 business days of cancellation
- The company must adjust the consumer's account within one billing cycle, if purchase was made with credit.
- If any issue occurs, contact the merchant as well as the credit card company
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